Details of guests reviews: Relais near Firenze in Toscana, San Casciano in Val di Pesa
9 Reviews Property
8.9
The reviews were written by tourists who stayed in the establishment
All the customers that have reviewed this accommodation describe their personal experience, therefore all the reviews posted online represent tourists own evaluation and do not express the opinion of 4tourism s.r.l. at all.
Reviews Users -
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Famille Locoh (France)
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August 2023
“Excellent accueil des gestionnaires, souci constant d'accoéder aux souhaits des clients, aide pour optimiser les aspects touristiques”
9 Read the complete review
Belle maison, Cadre magnifique, jolis équipements, tolérance pour les changements de programme, personnel très serviable. 
Certaines chambres trop près de la route et quelques odeurs (égouts ?) désagréables Points assigned
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Comfort / Wellness
Value for money
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Infrastructure services
Owner / Staff
Evaluation
Match description
GOOD
Comfort / Wellness
GOOD
Value for money
GOOD
Cleaning
EXCELLENT
Infrastructure services
EXCELLENT
Owner / Staff
EXCELLENT
Internet conn.
- SATISFACTORY
Type of traveller / holiday
- FAMILY WITH OLDER CHILDREN
9
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Mr CHAPUIS AXEL (France)
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August 2022
“Cadre magnifique et le personnel très sérieux et parle le français”
8.7 Read the complete review La Villa avec le jardin et la piscine Le Calme L'ambiance paisible Pas d'activités sur place '' ping pong , jeux pour enfants'' Points assigned
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Owner / Staff
Evaluation
Match description
EXCELLENT
Comfort / Wellness
GOOD
Value for money
GOOD
Cleaning
GOOD
Infrastructure services
GOOD
Owner / Staff
EXCELLENT
Internet conn.
- SATISFACTORY
Type of traveller / holiday
- FAMILY WITH YOUNG CHILDREN
8.7
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Thomas (France)
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August 2022
“Excellente expérience”
9 Read the complete review Villa sublime Nourriture de qualité Très bon concept du honesty bar Très belle piscine Personnel efficace Petit déjeuner copieux et varié Transats autour de la piscine de mauvaise qualité Gestion des serviettes piscines brouillonnes Points assigned
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Infrastructure services
Owner / Staff
Evaluation
Match description
GOOD
Comfort / Wellness
EXCELLENT
Value for money
GOOD
Cleaning
EXCELLENT
Infrastructure services
EXCELLENT
Owner / Staff
GOOD
Internet conn.
- NOT USED
Type of traveller / holiday
- FAMILY WITH YOUNG CHILDREN
9
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S attal (France)
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August 2021
“Service , délicatesse et compétence”
10 Read the complete review L’accueil. Les chambres. La nourriture . Les lieux. Tout est beau et agréable . Le réseau wifi fi La piscine n’est pas chauffée Points assigned
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Comfort / Wellness
Value for money
Cleaning
Infrastructure services
Owner / Staff
Evaluation
Match description
EXCELLENT
Comfort / Wellness
EXCELLENT
Value for money
EXCELLENT
Cleaning
EXCELLENT
Infrastructure services
EXCELLENT
Owner / Staff
EXCELLENT
Internet conn.
- TERRIBLE
Type of traveller / holiday
- FAMILY WITH OLDER CHILDREN
10
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Daria (Denmark)
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July 2021
“Skønt sted, hvor man føler sig meget velkommen!”
10 Read the complete review Vi blev taget rigtig godt imod af personalet, som dagligt var rigtig søde og hjælpsomme. Selve stedet er smukt og værelserne er hyggelige og rummelige. Det var lidt ærgerligt, at man kun kunne købe fire-retters menu til aftensmad i restauranten. Nogle dage ville det have været dejligt med en enkel ret hjemme, i stedet for at skulle tage ud på restauranter i nærområdet efter en lang dag. Og så er værelserne meget lydte, så det er godt at have et par ørepropper med, just in case :-) Points assigned
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EXCELLENT
Comfort / Wellness
EXCELLENT
Value for money
EXCELLENT
Cleaning
EXCELLENT
Infrastructure services
EXCELLENT
Owner / Staff
EXCELLENT
Internet conn.
- TERRIBLE
Type of traveller / holiday
- YOUNG COUPLE
10
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Altro (United Kingdom)
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August 2018
“Picturesque and delicious!”
9.2 Read the complete review Sunset at this Relais was breathtaking. The tuscan decor was incredibly beautiful and warm. And the food was second to none. It’s just one of those places for which I am going to have to make time to go back very soon! 
I highly recommend a stroll through the gardens just before sunset! Points assigned
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EXCELLENT
Comfort / Wellness
EXCELLENT
Value for money
EXCELLENT
Cleaning
EXCELLENT
Infrastructure services
EXCELLENT
Owner / Staff
SATISFACTORY
Internet conn.
- --------
Type of traveller / holiday
- YOUNG COUPLE
- ROMANTIC
9.2
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Hélène G (France)
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August 2016
“Cadre enchanteur, halte très reposante à quelques km de Florence et son agitation touristique. Bel environnement (super vue de la terrasse du restaurant), piscine agréable et grande. Personnel très agréable. Belle demeure qui a sû garder son charme ”
9.3 Read the complete reviewPoints assigned
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EXCELLENT
Comfort / Wellness
EXCELLENT
Value for money
EXCELLENT
Cleaning
EXCELLENT
Infrastructure services
GOOD
Owner / Staff
GOOD
Internet conn.
- SATISFACTORY
Type of traveller / holiday
- FAMILY WITH OLDER CHILDREN
- CULTURAL
Comment by the Owner
Cher Clients,Un grand merci pour le votre commentaire.Salutations 9.3
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PE�A ADELINA de (Argentina)
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June 2016
“Realmente muy buen servicio y atención ”
8.9 Read the complete review Todo genial Justo nos toco un cuarto al lado de la cocina y se escucha todo u me hubiese gustado dormir un poco más . Hay un pic Nic entre los olivares Points assigned
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GOOD
Comfort / Wellness
GOOD
Value for money
EXCELLENT
Cleaning
EXCELLENT
Infrastructure services
EXCELLENT
Owner / Staff
GOOD
Internet conn.
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Type of traveller / holiday
- YOUNG COUPLE
- ROMANTIC
Comment by the Owner
Buenos días,Nos alegra mucho que su estancia en la villa haya sido de su agrado. Su felicidad es siempre una recompensa a nuestro trabajo diario. Le agradezco encarecidamente haber dedicado parte de su tiempo a unas palabras positivas y asi ver satisfecho nuestro objetivo.Atentamente les saluda 8.9
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stephenson from Clayton (United States)
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September 2010
“The chef was charming.”
6.4 Read the complete review Staff tried very hard to please. Our room wreaked of cigarettes. They tried very hard to remove the smell, but, not successfully. The chef and his superb meal were the highlight of our stay. Other than the smell of cigarettes, the floors were filthy. The socks that I wore to keep from touching the floor had to be thrown away at the end of our stay. Outdoor lighting was very inadequate. We had to feel our way to our room each evening. I know that mosquitoes are part of country living, but if we hadn't had to sleep with the doors open because of the cigarette smell, we may have not been eaten up so badly. Don't expect hotel quality. This is rustic, and I'm sure the rooms inside the villa are fine. We just probably got the worst one. Know exactly what room you are getting. Points assigned
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SATISFACTORY
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SATISFACTORY
Value for money
SATISFACTORY
Cleaning
POOR
Infrastructure services
GOOD
Owner / Staff
GOOD
Internet conn.
- NOT USED
Type of traveller / holiday
- SINGLES
- RELAXING
Comment by the Owner
Dear Sirs, We are always so terribly sorry when among the innumerable letters and reviews of appreciation we have one like this one. We deeply regret about your disappointment. We nonetheless apologize for not having given what you were expecting and we take note of your complaints which are always very useful to improve the Villa standards . Best regards Monica 6.4
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